Browse the Questions We Get Asked Most
Most questions we receive fall into a few clear areas: opening an account, funding it through bKash, Nagad or Rocket, getting money back out, and what to do when something doesn't go as expected. We've written each answer the way we'd explain it at the cashier desk — specific steps, not vague pointers. If your question isn't here, our support team is
reachable via live chat or email directly from your account dashboard. We keep this page updated when our processes change, so the steps you read here match what you'll actually see on screen. For deposit queries specifically, the answer usually comes down to three things: the correct account number shown in the cashier, your wallet PIN confirmation, and the reference number you
receive after sending. Keep that reference handy — it speeds up any follow-up. Access and eligibility depend on your local law and the region your account is registered in.
- bKash
- Nagad
- Rocket